Frequently asked questions

Compilation of a comprehensive list of FAQs

Whether you are a new customer, a curious visitor, or an existing user, this section is designed to address common inquiries and help you find the information you need.

From product and service-related queries to general inquiries about our company, policies, and processes, we strive to anticipate and answer your most pressing questions. We understand the importance of clear communication and aim to provide you with accurate and helpful information to ensure a seamless experience.

Costa Rica is generally considered a safe country for tourists. However, as with any travel destination, it is advisable to exercise caution, take necessary safety measures, and be aware of your surroundings.

Tierra Verde offers a wide range of activities, including wildlife tours, rainforest hikes, zip-lining, surfing lessons, volcano visits, and cultural experiences. They specialize in eco-friendly and sustainable travel, ensuring that these activities have minimal impact on the environment.

Costa Rica has a tropical climate, and the best time to visit depends on your preferences. The dry season, from December to April, is popular for outdoor activities and beach trips. The wet season, from May to November, offers lush green landscapes and is great for wildlife spotting.

Yes, Tierra Verde can arrange accommodations for you, ranging from eco-lodges to luxury resorts. They work with a variety of partners to provide options that align with their sustainable travel ethos.

Absolutely! Tierra Verde specializes in designing personalized itineraries based on your preferences, interests, and budget. They can tailor-make your trip to include specific activities, destinations, and durations.

You can reach out to Tierra Verde through their website or contact them directly via email or phone. Their experienced travel consultants will assist you in designing and booking your ideal Costa Rica adventure.

When you leave Costa Rica you have to pay a departure tax. The most common airlines already include this in the fare and show this on your ticket. Please check the price listing of your invoice before your departure and contact the airline if necessary.
If you need to pay the departure tax of US $29 (cash or credit card) before check-in, you will find ATMs in the departure lounge.

Please note: At peak times, there may be longer waiting times at the counters, so it is imperative that you adhere to the check-in times required by the airlines!

A valid vaccination against yellow fever is required for all travelers older than 9 months upon entry from a yellow fever area and must be proven by an International Vaccination Certificate.
Vaccination protection exists from ten days after the yellow fever vaccination. Failure to comply with this requirement may result in a ban on entering the country.
Otherwise, no vaccinations are required for entry; tetanus and polio protection may be recommended, as well as a malaria standby preparation under certain conditions.
The German Foreign Office writes: “There is a minimal risk of malaria all year round in the provinces of Heredia, Alajuela [, Puntarenas ] and Limón. San José and the other parts of the country are considered malaria-free” (as of 10/22).
Please ask the responsible tropical institute, your family doctor or visit one of the following websites:


If you need prescription medication during your trip and carry it in your hand luggage, an official translation of the medical certificate in English or Spanish is required.
General medical care in Costa Rica is well developed, as you will find an ebais (primary care health center) in every town. In larger cities there are both
public as well as private hospitals. In case of serious illnesses, accidents, etc. you should always go to one of the hospitals in the greater San José area (Clínica Bíblica or CIMA San José). Thus, in case of emergency, assistance can be guaranteed by Aventuras Tierra Verde.

  • Never leave luggage unattended and park loaded vehicles only in fenced and guarded parking areas.
  • Tragen keep your backpack/bag in front of your chest to prevent a trick thief from reaching into your backpack/bag from behind unnoticed.
  • Wertsachen be sure to carry only what is necessary and avoid jewelry altogether, as well as visibly worn fanny packs.
  • Empfehlenswert is to have, for example, a thin fanny pack that you wear under your clothes – it is very thin, waterproof and comfortable to wear against your skin. From the outside you can not see them.
  • Bringen carry a waterproof bag (dry-bag) for your valuables so you can take them with you into the sea when you visit the beach.
  • Keep your passport in the hotel safe and identify yourself to the Costa Rican authorities with a copy of your passport for smaller tours.

Tip: Take a photo of your first passport page and entry stamp, as well as key documents, and save them to your phone or mail account.

The road traffic is very similar to ours, only more chaotic. However, the condition of the roads is different, because there are often potholes and landslides due to the heavy rains. Also, keep to the speed limits.

  • Do not pick up hitchhikers.
  • Always keep the doors and windows of the car closed. Do not leave valuables in the car.
  • Avoid driving when it is dark. Please always leave on time so that you arrive at your destination before dark (6:00 pm).
  • Always park in guarded parking lots.
  • In case of a flat tire: DO NOT seek help from others, but go to a busy place and contact the police and/or your car rental company.
  • your car rental company.

Trick thieves are not afraid to break open cars – especially rental cars – and steal luggage in seconds, even in daylight and when the driver is only a short distance away. This happens more often in tourist centers and San José.

  • The local currency is the Colón (CRC, ¢).
    Withdrawal of cash from ATMs is possible in an amount of about € 300 per day in Colones and / or US $ Payment with US $ is possible in most places. It is recommended to pay with US $, if the price is shown in dollars. Otherwise bad exchange rate. We also recommend to pay with Costa Rican Colones.
    many banks have cancelled contracts with Maestro, so it is not always possible to withdraw money with a Maestro bank card. Try at:
    • Banco Nacional
    • BAC San José
    • Scotiabank
    • Davivienda
    • Banco Promerica
  • When withdrawing money, “current account” must be selected instead of “credit card” Credit card: MASTER CARD or VISA CARD recommended. American Express is only accepted by a few service providers. The same applies to the deposit of a rental car.
  • Please check with your bank:
    • Activation of your card for Costa Rica necessary.
    • Fee to withdraw money with credit card.
    • Maximum amount of money that can be withdrawn daily.
    • Card limit high enough for rental car deposit.
  • It is advisable to use only banks or authorized exchange offices. Your passport is required for bank transactions!
  • Please DO NOT change money in the airport building: bad exchange rate. There is an ATM at the airport (in the security area, just after the border control and duty free), we recommend to withdraw some cash already here while waiting for your luggage.
  • Use ATMs only in bright and public places and politely but firmly refuse help or company from strangers when using them.
  • Payment by credit card is widespread in Costa Rica; you can pay by credit card in most public places, hotels, restaurants and stores.

Tip: always have some change in cash with you, e.g. for parking and tolls.

Basically, in more than 90% of the country the drinking water is drinkable for tourists without any problems. In remote destinations like Tortuguero or Corcovado it is recommended to use bottled or filtered water. Most accommodations have a water station where you can fill up your own reusable water bottle (preferably stainless steel for hot and cold) for free.

Otherwise please buy large bottles of water to reduce plastic consumption!

Entry into Costa Rica is possible with a passport. This must be valid at least until the day of entry and the following day. Due to a possible onward or return journey via other countries, a passport validity of 6 months is also recommended for German citizens. (As of May 26, 2023)

Please inform yourself on the website of the FOREIGN OFFICE of your home country.

Deviations for citizens from AUSTRIA and SWITZERLAND possible.

We ask you to check your flight details independently in advance and in case of flight changes to inform Tierra Verde in time so that we can adjust the airport transfer for you.
We are happy to contact your tour operator or travel agent through whom you booked your flight ticket, but this must happen in time due to the time difference.
Please understand that we can NOT accept liability for passengers not being transported due to changes in flight times caused by the airline.

If you are traveling via the USA, please make sure that your ESTA application is done or still valid:
If you are traveling via Canada, please make sure that your ETA application is done or still valid:

If you can’t find the answer you’re looking for, feel free to reach out to our friendly customer support team, who will be more than happy to assist you.